This is CX, Episode 45: Reaction to the Wall Street Journal's article on the net promoter score (NPS)

Mike and Paul highlight challenges and best practices with the Net Promoter Score (NPS) and break down the Wall Street Journal's article, The Dubious Management Fad Sweeping Corporate America.

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.