Immediate impact through automation
A leading Midwest health plan struggled with growing inefficiencies during its move to a new medical management platform. Manual claims authorizations caused delays, resource strain, and payment backlogs. Seeking a solution, they turned to West Monroe. Together, we identified the root causes and designed automation solutions that transformed their claims process. In just three months, we cleared 90% of the claims backlog, cut authorization errors by 60%, and saved $500,000 annually. Today, they have a scalable, efficient process to meet future challenges.