CHICAGO—March 6, 2023. West Monroe, one of the fastest-growing digital services firms, today announced that it has redefined and expanded the role of chief operating officer (COO) and appointed Gil Mermelstein to the position. This is the latest step in shaping West Monroe’s leadership team as the award-winning firm pursues its strategy to become a leading digital services provider across the globe.
As companies seek to be more digital and agile, they need a partner that covers all aspects of their business seamlessly—from data-enabled growth to reimagining the end-to-end customer experience, and from efficient operations to risk management—all enabled by flexible enterprise technology architecture, digital products, and effective people and organization practices. To ensure a level of collaboration that is unparalleled across these different disciplines and contextualized for each industry, West Monroe has organized all dimensions of its client service delivery under one umbrella: industry teams; functional consulting practices; technology; and digital product development. The latter, which combines several recently acquired product design and engineering organizations, now comprises nearly half of West Monroe’s business.
The role expansion also strengthens the connections among strategy, research and development, and service delivery by bringing Strategic Growth, now led by Elisabeth Moore, and Commercial Growth, led by Chief Commercial Officer Casey Foss under a single leader. Combined, these teams set the corporate strategy for West Monroe and develop new, multidisciplinary offerings to address evolving client issues and deliver value.
“We are building something different than other digital transformation partners, so it stands to reason that our executive roles may differ in scope from what is typical for our profession—and that we continue to evolve them to enable our strategy,” said Kevin McCarty, West Monroe’s chairman and CEO.