Services
Digital Banking Platforms
In a crowded market, standout digital banking experiences are key. Ready to elevate customer experience and boost operational efficiency? Let’s bring your vision to life.
How We Help
Seamless Salesforce Integration
Our Salesforce Financial Services Cloud solutions give your team unprecedented visibility into customer needs and preferences, so they can build meaningful connections and drive deeper engagement. We’ll help you configure Salesforce to support unique banking workflows, accelerate time-to-value, and enable a 360-degree view of each customer.
Realize More Value with nCino
As one of the first strategic implementation partners of nCino, we have implemented more nCino projects than any other company. Our approach builds on the cloud-based platform and optimizes its integration into your business. We tailor nCino’s capabilities to your specific goals, leveraging its flexibility to boost operational efficiency and empower employees with an intuitive experience.
Stand-Out Digital Experiences with Backbase
As a Backbase partner, we combine expertise in technology and banking to redefine your digital experience. From core banking to customer-facing platforms, we leverage Backbase’s out-of-the-box capabilities to deploy solutions quickly, reduce risk, and deliver lasting value. Our team works closely with you to customize, innovate and scale on the flexible platform, creating digital experiences that boost satisfaction, strengthen retention, and enhance your brand.
Strategic Vision and Hands-On Delivery
Our team brings end-to-end expertise, guiding you from platform selection to implementation and long-term optimization. We don’t just plan – we build, optimize, and support each phase, ensuring your digital platforms evolve with changing market and customer demands. Together, we’ll create a cohesive, modern banking experience that aligns with your objectives and supports a competitive edge.
The Case for Digital Banking
- 73%
customers demand digital-first experiences
- 54%
growth in digital deposits in the last year alone
- 50%
of bank customers say they would leave for a better digital experience
What We’ll Achieve
Enhanced Customer Satisfaction
Deliver personalized, frictionless experiences that drive loyalty and growth.
Operational Agility
Enable faster, smarter operations with scalable, adaptable digital solutions.
Increased Engagement
Reach high-value customers with targeted, data-driven campaigns.
Improved Brand Reputation
Stand out as a leader in digital transformation, attracting and retaining clients and talent.
Why West Monroe?
Deep Digital Banking Expertise
With over a decade of experience in digital banking, we understand the unique intersection of technology and financial services. Our team has the industry-specific knowledge needed to address the complex demands of today’s banks and credit unions, from compliance to customer experience.
Proven Platform Implementation with Leading Solutions
West Monroe is a trusted partner in implementing best-in-class digital banking platforms like Salesforce, nCino, and Backbase. We leverage these solutions to deliver faster, more efficient results for our clients, tailored to support seamless digital transformation across your organization.
Commitment to Measurable Impact
Our clients value us not only for our expertise but for our hands-on approach and focus on outcomes. We work closely with your team to ensure that each project delivers measurable impact—making us the ideal partner for achieving meaningful, sustainable transformation in digital banking.