Services
Product
When change is constant, you need products designed to win today—and tomorrow. Is your product strategy ready to adapt and lead?
How We Help
Product Strategy
In a fast-moving world, having a clear product strategy is everything. We partner with you to build a roadmap that aligns your business goals with a user-focused, data-driven approach. Our solutions have created and saved billions of dollars across industries—whether in retail, finance, utilities, or software. We’ve stood up or revitalized hundreds of products, platforms, and services that make a measurable difference. And when other consultancies struggle, our teams are often called in to get stalled projects back on track. From day one, we prioritize your strategic objectives, ensuring that every step is grounded in value and impact.
High-Performing Product Organizations
Our High-Performing Product Organization model takes your product teams to new heights by aligning processes, empowering your people, and driving a culture of accountability. We strengthen skills and practices that adapt to the pace of digital transformation, enhancing productivity and ensuring your teams are equipped to innovate and deliver results.
Product Design & Management
Our approach to product design and management centers on empathy, precision, and user feedback. We lead with human-centered design, creating seamless experiences that anticipate user needs. From ideation through deployment, our end-to-end design services make sure your product resonates in the market and with your users.
System Modernization & Integration
To deliver fast, relevant, and personalized products, your systems need to work seamlessly behind the scenes. We modernize and integrate the technology stack that powers your products, using advanced AI tools and DevOps practices to enable real-time responsiveness and a unified user experience. Our approach ensures sustainable transformation, connecting platforms, data, and workflows so your products aren’t just functional—they’re built to adapt, grow, and keep delivering value over time.
The Case for Product Excellence
- 81%
of customers expect faster service as technology advances
- 17%
of organizations score 4/9 or better on West Monroe’s Product Scorecard
- 3/10
regularly iterate their products based on consumer insights
What We’ll Achieve
Enhanced User Satisfaction
Deliver memorable and meaningful user experiences that drive loyalty.
Increased Speed to Market
Deploy products with efficiency to capture market opportunities faster.
Scalable Growth
Build flexible, scalable solutions that evolve with your business.
Empowered Teams
Foster a collaborative, accountable product team that’s ready to tackle future challenges.
Why West Monroe?
Product Passion, Built In
At West Monroe, product excellence is a core part of our DNA. Our team has built, scaled, and sold product-led solutions that power Fortune 500 companies and ambitious middle-market leaders. We don’t just bring products to life—we make them enduring successes.
Human-Centered, Tech-Driven
Our unique blend of human-centered design and technology expertise creates solutions that resonate. Our teams work with empathy and precision, ensuring every product is crafted for real people and delivers tangible outcomes for your business.
Proven Success Across Industries
We’ve driven success across healthcare, financial services, utilities, and more. Our cross-industry knowledge accelerates your journey to value by applying best practices that have been tested, refined, and adapted for real-world impact.
Transformation in Action
Increasing online bookings by 2.5 times for MyEyeDr.
Facing challenges with its third-party scheduling system, MyEyeDr. needed a solution that could enhance patient experiences while offering deeper insights into scheduling behavior. They turned to West Monroe to co-create a custom, human-centered scheduling platform that would address these challenges.
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Energizing Con Edison on their digital journey
Staying ahead in today’s digital world requires more than incremental upgrades—it demands integrated, strategic solutions. Together with Con Edison, we transformed how 15,000 employees work with an award-winning intranet, saving $285K annually and boosting engagement.
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Disrupting the retail market with $2.5B growth potential
Our client aimed to disrupt the wholesale market for professionals by providing superior planning, ordering, and account management services. We collaborated closely with this retail leader to design human-centered products and experiences tailored to professionals' complex needs.
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