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Client Result | Con Edison

Energizing Con Edison on their digital journey

Transforming operations and energy systems for employees and customers

man working on power infrastructure

Services

Empowering energy innovation through transformation

Staying ahead in today’s digital world requires more than incremental upgrades—it demands integrated, strategic solutions. That’s what Con Edison achieved through our partnership. Together, we transformed how 15,000 employees work with an award-winning intranet, saving $285K annually and boosting engagement. We secured regulatory approval for New York’s Advanced Metering Infrastructure initiative, empowering 10 million customers with smarter energy choices. And by prioritizing high-impact analytics projects, we unlocked millions in savings, accelerated grid modernization, and fostered a culture of data-driven decision-making.

  • Increase Employee Satisfaction_.svg
    76%

    of employees use their intranet daily, increasing employee satisfaction through improved user experience

  • Increase Customer Satisfaction_.svg
    5M

    smart meters deployed, increasing customer satisfaction

  • Cost Reduction.svg
    ~$20M

    million in costs avoided annually by improving reliability metrics

Developing a new intranet to unite 15,000 employees

Con Edison needed a better way to connect 15,000 employees, streamline operations, and foster a safety-first culture. Partnering with West Monroe, they launched a dynamic intranet that transformed how employees work and communicate. The results speak for themselves: higher satisfaction, increased engagement, and 76% of employees using the platform daily within a year.

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Empowering smarter energy decisions for 10M customers

Con Edison aimed to transform energy management for 10 million customers with advanced metering infrastructure. Deploying 5 million smart meters required regulatory approval and customer trust, so West Monroe and Con Edison co-created a comprehensive engagement plan to build alignment and ensure approval. This approach accelerated deployment, enabling a smooth rollout and empowering customers with real-time energy insights.

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Driving +$40M in value with data-driven insights

Con Edison needed to unlock the power of data to drive decision-making and maximize their technology investments. Partnering with West Monroe, they uncovered high-impact opportunities, built a strategic roadmap, and connected critical systems to their analytics platform. The impact? Millions saved in safety and power quality improvements, with $20 million in annual cost savings.

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