Unified, patient-centered care achieved
To improve health outcomes and lower medical expenses, an onsite primary care provider set out to enhance patient engagement with a more cohesive virtual care experience. They partnered with West Monroe to consolidate systems, develop intuitive mobile apps, and deliver a new virtual care offering that would expand access to care for 400,000 additional patients. Despite challenges from the COVID-19 pandemic, West Monroe’s expert team and agile approach created a digital transformation plan that exceeded expectations. Today, the provider’s modernized care model is set to generate an estimated $216 million in new revenue and save each engaged employee up to $2,000 annually.
